IT Support Technician

Role: IT Support TechnicianReporting to: Head of Software DevelopmentLocation: Head Office Keele University CampusSalary: £30,000 per annumContract type: Full time, permanentAs our business continues to grow and secure new partnerships with College Groups and Multi-Academy Trusts across the UK, technology remains integral to the managed service solutions we provide. We are therefore looking to recruit an additional IT Support Technician to join our head office team.This is an exciting opportunity for someone looking to develop their career within IT, providing hands-on technical support to colleagues, candidates and clients across the business. Working closely with the Head of Software Development, you will play an important role in ensuring that our systems, equipment and technology operate effectively, helping colleagues resolve technical issues and maintain productivity across the organisation.Key Responsibilities will include: Providing first-line technical support to employees across the business, responding to IT queries via Zendesk and resolving issues in a timely and professional manner.Diagnosing and troubleshooting hardware and software issues.Logging, monitoring and updating IT support tickets via Zendesk, ensuring all queries are tracked and resolved within agreed time scales.Escalating more complex technical issues to the Head of Software Development where necessary.Setting up IT equipment, including laptops, monitors and phones for new starters across the ..... full job details .....