Job Description
IT Support Engineer - 2nd Line Support - Permanent c£36k - £40k + Benefits Package Rickmansworth, South East Buckinghamshire - Full-Time Onsite - Monday to Friday. Education Sector Experience Preferred - Current or Previous Experience Must be Eligible to work in the UK Start Date - Immediate Start 2nd Line IT Support Technician to provide IT Support, Administration, Maintenance and Troubleshooting across Microsoft 365, IT Infrastructure, Networking and End-User Computing within an established school environment. Work closely with a hands-on IT Manager, will take ownership of technical incidents, support infrastructure improvements, assist with IT projects and contribute to the ongoing reliability, security and performance of the school''s IT systems. Technical Skills Required: 2nd Line IT Support: Troubleshooting Hardware, Software, Networking and Infrastructure issues through to root-cause resolution. Microsoft 365: Strong Administration across Microsoft 365, Intune, Exchange Online, SharePoint, MS Teams and associated Microsoft Applications. Microsoft Entra ID / Active Directory: User Administration, identity and access management, security groups, permissions, authentication and Group Policy. Microsoft Intune / Endpoint Management: Experience with device enrolment, configuration profiles, application deployment, compliance policies and endpoint management desirable. Windows Server: Administration, maintenance and troubleshooting of Windows Server environments, ..... full job details .....