Business Support Assistant

Business Support Assistant (Disabled Facilities Grants)Hourly rate: 15.07Working hours: 37 Monday-FridayLocation: The Civic 1 Saxon Gate East MK9 3EJ - 4 days office basedContract: 3 monthsJob PurposeTo provide comprehensive administrative support to the Milton Keynes City Council Disabled Facilities Grant (DFG) team, ensuring the effective coordination, monitoring and processing of grant applications and related activities. The postholder will support DFG Officers by maintaining accurate records, managing correspondence, coordinating appointments and providing excellent customer service to residents, contractors and partner agencies.Key ResponsibilitiesProvide efficient administrative support to the Disabled Facilities Grant (DFG) team.Act as a first point of contact for residents, contractors, Occupational Therapists, housing providers and partner organisations, responding to enquiries by telephone, email and correspondence.Process and monitor DFG applications, ensuring all required documentation is received, recorded and progressed within agreed timescales.Maintain accurate and confidential electronic records, databases, spreadsheets and case management systems.Coordinate appointments, meetings, panel arrangements and diaries for DFG Officers and associated staff.Prepare, issue and monitor correspondence, reports, forms, meeting notes and other service documentation.Manage shared mailboxes and workflow trackers, ensuring actions are completed and escalated where ..... full job details .....