Experience Parts Advisor

Job TitleSpare Parts AdvisorReporting ToAftersales Commercial ManagerHours40 hours per week, Monday to Friday, with standard working hours between 7:30am and 5:00pm.Salary: 30,000 starting, rising to 31,200 after probationOccasional flexibility may be required to meet operational demands.Role Summary The Spare Parts Advisor is responsible for supporting customers and colleagues with the identification, sourcing, and supply of replacement parts and related products. The position plays a key role in ensuring accurate order fulfilment, effective stock control, and a high standard of customer service. During periods of increased demand, the role may also provide support within dispatch and warehouse operations. Key ResponsibilitiesProvide expert support to customers and internal teams by accurately identifying and supplying required replacement parts.Review customer requirements and recommend appropriate solutions, advising on availability, pricing, lead times, and suitable alternatives.Work closely with service, maintenance, and workshop teams to ensure parts are available when needed for repair and servicing activities.Assist with the classification and maintenance of parts data for specialist customer contracts.Identify components using technical documentation, digital catalogues, engineering drawings, and supplier information.Prepare and process quotations, orders, returns, credits, and warranty-related documentation accurately through business systems.Source specialist or ..... full job details .....