Job Description
Job Introduction
Introduction
Join the distinguished team at Grantley Hall, a five-star historic estate nestled in the North Yorkshire countryside, as the Head Waiter for Fletchers Restaurant. In this pivotal role you will embody our values of accountability, boldness, collaboration and a relentless commitment to putting the customer first, delivering the impeccable service that underpins our reputation for luxury hospitality.
Responsibilities
Introduction
Join the distinguished team at Grantley Hall, a five-star historic estate nestled in the North Yorkshire countryside, as the Head Waiter for Fletchers Restaurant. In this pivotal role you will embody our values of accountability, boldness, collaboration and a relentless commitment to putting the customer first, delivering the impeccable service that underpins our reputation for luxury hospitality.
Responsibilities
- Lead, coach and schedule the front-of-house team to ensure seamless, high-standard service throughout the restaurant.
- Maintain the highest standards of presentation, hygiene and guest experience in line with Forbes Travel Guide and Michelin expectations.
- Coordinate closely with the kitchen, bar and spa teams to manage flow, special requests and bespoke dining experiences.
- Handle guest enquiries, complaints and special occasions with professionalism, turning challenges into memorable moments.
- Oversee inventory of serviceware, linens and consumables, ensuring optimal stock levels and cost control.
- Conduct regular training sessions, performance reviews and briefings, fostering continuous improvement and curiosity among staff.
- Uphold Grantley Hall''s commitment to diversity, honesty and clear communication, encouraging team members to share ideas and feedback.
- Minimum of 3 years'' experience in a senior waiting or ma-tre d'' role within a luxury or fine-dining environment.
- Proven leadership ability with a track record of developing high-performing teams.
- Exceptional knowledge of food and beverage service standards, wine service and etiquette.
- Strong interpersonal and communication skills, able to listen to guests and staff alike and respond with empathy and clarity.
- Demonstrated commitment to high standards, continuous improvement and delivering a customer-first experience.
- Flexibility to work evenings, weekends and public holidays as required by the hospitality calendar.
- Relevant qualifications (e.g., NVQ Level 3 in Hospitality) are desirable but not essential.