Job Description
Product Support Manager Kempston, Bedford £50,000-£60,000 Do you know your way around power and electronic equipment? Have you moved from engineering into after-sales? This is a chance to take ownership of a product range end to end, from the factory to the customer and back again. The company Our client is a global engineering manufacturer of complex electronics and power-conversion equipment. With a lot of new product launches and a worldwide sales presence, it s a growing business with plenty of room to make your mark. The role You ll be the link between Engineering, Sales and Service. You ll make sure the products perform in the field and that what s learned there improves the next generation. You will: Lead the warranty process, filtering claims, analysing trends monthly and feeding back to Finance Drive repeat technical issues to a permanent fix, working closely with Engineering Coordinate and release Technical Service Bulletins and manage them through to closure Answer technical sales queries and carry out full specification reviews Work with the COO on transfer pricing, factory discounts and lead times Manage the configuration and pricing tool, so orders flow smoothly from sale to delivery Bring new products to the sales team, covering benefits, pricing and how they compare with competitors Coordinate product training for area service technicians and area sales managers Report monthly on warranty costs, service bulletin accruals and team KPIs What you ll need A ..... full job details .....