Consumer Services Advisor

Berry Recruitment are NOW hiring for a committed and experienced Consumer Service Advisor to work for a company in Banbury on a full time and permanent basis.Role: Consumer Service AdvisorSalary: 25,000 - 27,000 per AnnumLocation: BanburyOverall of role:Responsible for processing orders over the phone, via email and on-line for customers and providing post-sales support through to resolution.The role also supports Drop Ship operations, retailer and consumer order management, delivery coordination, operational reporting and customer portal management activities across the Customer Service function. Key Responsibilities of the Consumer Service Advisor Responds to a high volume of consumer queries in respect of product information, working to call targets for inbound calls, email and retailer review platforms.Follows through to resolution, carrying out outbound calls to end customers as and when required.Handles and responds to all complaints received in an appropriate manner and in line with Keter complaints policy.Maintains accurate records inputting orders, monitoring and reporting on supply issues.Investigates queries and or refunds. Escalates when appropriate.Develops a vast knowledge of the full product range.Processes orders on behalf of our Keter sister companies.Coordinates Drop Ship activities with warehouses, carriers and third-party service providers.Monitors delivery performance, proof of delivery information, and delivery exceptions.Investigates delivery ..... full job details .....