Job Description
Job Description
Manpower is recruiting a Customer Service Representative to join a Customer Support Centre team.
This is an excellent opportunity to become part of a high-performing, professional customer service function supporting a broad portfolio of innovative products and services. You will play a key role in delivering exceptional service to both internal and external customers, contributing directly to operational excellence and customer satisfaction.
The successful candidate will demonstrate a strong customer-first mindset, accuracy in execution, and a commitment to continuous improvement in a fast-paced environment.
Important
Key Responsibilities
- Manage customer enquiries through to effective and timely resolution.
- Process customer orders accurately, following established procedures and controls.
- Log all customer interactions in Salesforce CRM with a right-first-time approach.
- Build and maintain strong customer relationships while providing valuable feedback to internal stakeholders.
- Drive first-time resolution and support service excellence across all customer interactions.
- Support quality, accuracy, and performance monitoring within Customer Services.
- Assist senior team members with day-to-day operational activities.
- Support eCommerce channels and ongoing order automation initiatives.
- Participate in projects and continuous improvement initiatives aligned to departmental goals.
- Positively contribute to team development, operational efficiency, and customer satisfaction targets.
- Adhere to company policies, compliance standards, and health andamp; safety requirements.
About You
You will be a motivated, customer-focused professional who thrives in a structured, performance-driven environment. You''ll take ownership of your work, demonstrate initiative, and consistently deliver a high standard of service while building strong working relationships across the business.
Essential Skills andamp; Experience
- Educated to A-Level standard or NVQ Level 3 (or equivalent).
- Proven experience in a customer service environment, ideally telephone based.
- Excellent verbal and written communication skills.
- Strong organisational and numerical skills with high attention to detail.
- Confident using CRM systems and IT tools; Salesforce experience is advantageous.
- Results-oriented with a proactive, problem-solving mindset.
- Ability to build strong relationships with customers, colleagues, suppliers, and stakeholders.
- Excellent interpersonal and teamwork skills.
- Comfortable working under pressure in a demanding environment.
- Strong decision-making skills and personal accountability.
- Knowledge of Excel and reporting tools is desirable.
- Experience with process improvement and continuous improvement initiatives is advantageous.
Why Join Us£
You''ll join an organisation committed to delivering excellent customer experiences and continuous improvement. You''ll be part of a collaborative and supportive team, gaining valuable experience while supporting a business focused on quality, innovation, and operational excellence.
This role offers opportunities to develop your customer service expertise, contribute to meaningful work, and build experience within a professional and customer-focused environment.
Additional Information
- Hybrid working model with a minimum of 3 days per week on site.
- Appointment to this role is subject to a sati
