Resident Experience Customer Service Officer

Client Local Authority in HounslowJob Title Resident Experience Customer Service OfficerPay Rate 17.65 an hour PAYE/ 23.40 an hour UMBRELLAHours 36 hours Mon to Fri (08:45:AM - 05:00:PM)Duration Initial 6 month contractLocation HYBRID WORKING- 3 days a week office based, Hounslow HouseDescription As a Resident Experience Officer, you will act as the first point of contact for allcustomers (residents, employees and members) accessing Hounslow services via amulti-channel environment Specific accountabilities for the role:using your knowledge and experience to understand their needs, and correctlyinterpret the information available.Council. Take a holistic approach to understanding an individual/familiescircumstance, ensuring an early help and prevention intervention is providedwhere required.the correct service level agreements for resolving enquiries across the Council.search for information on the website/Hounslow Connect, complete requests forinformation, applications for services and logging/trackingLevel Agreements, i.e. taking bookings and payments, simple assessments, etc,accurately logging details onto various systems.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK and Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is ..... full job details .....