Job Description
A well-established and growing distribution business based in Chelmsford is looking for a Customer Support Executive to join its friendly Sales Support team on a full-time, permanent basis.Working with a range of recognised technology brands, this is an excellent opportunity for someone with experience in customer service, order processing or sales support who enjoys building relationships, solving problems and delivering a great customer experience.You''ll play an important role in managing customer orders, tracking deliveries and handling enquiries, working closely with customers, suppliers and internal teams to ensure everything runs smoothly from order placement through to delivery.Key Responsibilities Handle customer enquiries via email, telephone and live chat, providing friendly and professional support.Process customer orders and purchase orders accurately and efficiently.Monitor orders through to delivery, keeping customers updated on progress and any changes.Liaise with suppliers and internal teams to check stock availability, pricing and delivery dates.Proactively communicate delays, stock issues and order updates to customers.Investigate order discrepancies and resolve customer queries promptly.Update customer records, order information and delivery details across internal systems.Provide support through Zendesk and other ordering platforms.Make follow-up calls regarding deliveries, quotations and outstanding orders.Assist the sales team with customer follow-ups, ..... full job details .....
