Job Description
Senior Agency Sales Manager
Salary : £70,282 – 73,981
Location: Farringdon
Contract: 6 Months
This role
We''re looking for a confident and commercial focused leader to step into this six-month secondment to take ownership of the Agency Sales function, overseeing partnerships resales, MTVH resales, progression and open market resales. This is a key role within aftersales, responsible for driving performance, improving customer outcomes and supporting the continued development of each workstream. You''ll lead a front-end resales team and two managers, creating a positive, high-performing team culture that blends pace, accountability and customer support.
Alongside team leadership, you''ll play a central role in improving the customer journey; identifying opportunities to streamline processes, find smarter ways of working and ensuring our service evolves in line with customer expectations and regulatory changes.
You will also be responsible for strengthening and growing relationships with external stakeholders, including clients, suppliers and partners, while identifying opportunities to expand our offering.
This role requires a strong awareness of compliance and the ability to operate confidently within a changing regulatory landscape, ensuring our services remain robust, consistent and customer focused.
What you'll need to succeed
- Proven experience in leading high-performing teams.
- Strong commercial awareness, with the ability to drive revenue and identify growth opportunities.
- Ability to build and maintain effective relationships with a wide range of internal and external stakeholders.
- Experience identifying and delivering process improvements, with a focus on efficiency, consistency and customer outcomes.
- Confidence operating within a highly regulated environment, with a strong understanding of compliance and service standards.
- Experience managing budgets and delivering against financial and operational targets.
- Ability to operate at pace, prioritise effectively and deliver in a fast-moving, high-volume environment.
- Strong communication skills, with the confidence to represent the function and wider organisation both internally and externally.
- A proactive, solutions-focused mindset with the ability to step into a senior role and make an immediate impact.
Metropolitan Thames Valley Housing (MTVH) provides affordable homes for people living across London, the South East, the East Midlands and the East of England.
Alongside housing, MTVH delivers a range of support services, working with residents who need additional help to live independently and well. This includes specialist support for older people, mental health services and transitional services that provide intensive support to people who are marginalised or vulnerable.
MTVH is committed to building strong, thriving communities. Through training programmes, events and activities, the organisation supports residents to improve employability, build skills and access opportunities that make a meaningful difference to their lives.
In line with the MTVH 2030 strategy ? Your Home, Your Service, Your Future ? diversity, equity and inclusion are central to how MTVH works. A range of colleague networks support gender, ethnicity, sexual orientation and disability, helping to create an inclusive workplace where everyone feels a sense of belonging.
These networks provide a platform for colleagues to share their views, recognise what is working well and influence improvements. By listening, learning, and working together, MTVH continues to strengthen its culture, tackle business challenges and ensure it is serving people better every day.
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
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