Job Description
Park Avenue are partnering with a Housing Association in Hertfordshire who are looking for an experienced Neighbourhood Manager to join their team.
As a Neighbourhood Manager, you''ll take the lead on delivering a high-performing neighbourhood service, supporting your team to manage tenancies effectively, resolve complex cases and provide residents with a consistently strong service.
You''ll have the opportunity to shape how the service performs, develop your team and make a visible impact across the neighbourhoods you manage from day one.
Your Impact:
- Leading and developing a team of Housing and Neighbourhood Officers to deliver a strong frontline service.
- Improving team performance and service standards through clear direction, coaching and support.
- Making sure complex tenancy, ASB and safeguarding cases are progressed effectively.
- Helping officers resolve difficult cases before they become bigger problems.
- Driving improvements across tenancy management, estates and resident satisfaction.
- Building stronger relationships between the housing service, residents and partner agencies.
- Creating a more proactive service that delivers better outcomes for residents and communities.
About You:
- Previous experience as a Neighbourhood Manager, Housing Manager or Housing Team Leader within a Housing Association or Local Authority.
- Strong understanding of housing and tenancy management.
- Experience leading and developing frontline housing teams.
- Confident managing performance, KPIs and complex or escalated cases.
- Able to provide clear leadership while giving officers the autonomy to manage their own patches.
- Strong knowledge of ASB, safeguarding and tenancy enforcement.
From day one, you''ll be helping the team perform at its best, improving the way complex housing issues are managed and ensuring residents receive the service they deserve. This is an opportunity to step into a role where your housing management experience can have an immediate impact.
Ready for your next challenge as a Neighbourhood Manager?
Click Apply and send your CV to (url removed). If you''re not actively looking but would like to discuss the market or other Neighbourhood Manager opportunities across Hertfordshire, get in touch for a confidential chat via (phone number removed).