Resident Services Assistant

RESIDENT SERVICES ASSISTANT: Help create an exceptional living experience as a Resident Services Assistant, earning £31,800 per annum and playing a key role in delivering outstanding customer service within a vibrant residential community. As part of a busy operations team, you''ll be responsible for supporting residents throughout their journey, maintaining a safe and welcoming environment, and ensuring day to day operations run smoothly. This is an excellent opportunity for an energetic, people focused individual who enjoys building relationships and thrives in a hands on, customer facing role. RESIDENT SERVICES ASSISTANT ROLE: Acting as the first point of contact for residents, contractors and visitors, delivering a professional and welcoming customer experience Coordinating the day-to-day operation of the building, managing resident enquiries, complaints, communications, post, parcels and correspondence Maintaining accurate records, logs, booking systems, diaries and handovers, ensuring compliance with GDPR and operational procedures Raising and coordinating maintenance requests, supporting resident move-ins and move-outs, conducting inspections and preparing apartments for occupation Creating documentation, standard correspondence and reports using Microsoft Office, ensuring information is communicated accurately and efficiently Conducting health and safety checks, fire tests, emergency lighting inspections and compliance activities in line with company policies and ..... full job details .....