Job Description
Our client is a well-established business seeking an experienced Service Manager to lead the day-to-day operations of a busy operation. This is a hands-on management role responsible for overseeing a team of field-based technicians, ensuring excellent customer service, driving operational efficiency and supporting commercial performance. The successful candidate will be a strong people manager with experience within maintenance environment. This role would suit an individual who enjoys leading teams, improving processes, building customer relationships and delivering high service standards within a fast-paced setting. Company Benefits: Company pension scheme. Ongoing training and development opportunities. Supportive and collaborative working environment. Opportunity to lead and develop an established team. Long-term career progression opportunities. Key Responsibilities: Leading, motivating and developing a team of field-based engineers and technicians. Coordinating workloads, schedules, service visits and operational activities. Managing day-to-day service operations to ensure efficiency and performance targets are achieved. Monitoring and improving team productivity, utilisation and service levels. Acting as a key point of contact for customer queries, escalations and service issues. Building and maintaining strong relationships with customers and key stakeholders. Managing stock levels, equipment, vehicles and operational resources. Monitoring commercial performance, ..... full job details .....