Scheduler / Planner

An excellent opportunity has arisen for an organised and proactive Scheduler / Planner to join a busy and growing team on a permanent, full-time basis. The successful candidate will play a key role in the day-to-day coordination of maintenance works, ensuring engineers are scheduled effectively and reactive works are completed within agreed timescales. You will act as a key point of contact between customers, engineers, subcontractors and internal departments, helping to maintain excellent service levels and ensure operational requirements are met. Job Description for the Scheduler / Planner: Coordinating and allocating planned and reactive maintenance jobs to engineers. Organising daily engineer schedules and managing diaries to maximise efficiency. Arranging subcontractor attendance and monitoring the progress of outstanding works. Communicating with customers and engineers to confirm appointments, provide updates and arrange any follow-on visits. Monitoring job performance to ensure agreed SLAs and customer KPIs are consistently achieved. Maintaining accurate job records and updating internal systems and customer portals. Processing completed job sheets and ensuring all relevant paperwork is received. Following up outstanding quotations and ensuring completed works are accurately documented and ready for invoicing. Proactively identifying and resolving scheduling conflicts or operational issues. Providing general administrative and coordination support to the wider ..... full job details .....