Head of Customer, Payments and Charges

Head of Customer Payments and Charges A pivotal leadership role responsible for shaping Orbit''s approach to income collection, rents compliance and service charges across a multi-million-pound rent roll. You''ll drive strong financial performance while ensuring customers receive the right support to sustain their tenancies and thrive in their homes.Leading high-performing teams, you will set the strategic direction for income recovery, arrears prevention, rents compliance and service charge management, ensuring services remain customer-focused, financially robust and fully compliant with regulatory requirements.Using data, insight and sector expertise, you''ll identify emerging risks and opportunities, drive continuous improvement and lead transformation across systems, processes and customer journeys. You''ll act as a trusted adviser to senior leaders, providing strategic guidance on rent regulation, governance and compliance while helping to deliver Orbit''s 2030 ambitions.This is an opportunity to make a significant impact on customer outcomes, organisational performance and regulatory assurance within one of the UK''s leading housing groups. ABOUT YOUThe successful candidate will bring a strong combination of senior leadership experience, technical expertise and commercial judgement, with the ability to operate effectively within a complex and highly regulated housing environment.A strategic and collaborative leader, they will be confident balancing financial ..... full job details .....