Job Description
French Speaking Technical Support Agent Newark, Full Time, Permanent, Hybrid/Remote Working available Salary 27,200 based on 40 hours a week We are seeking a French Speaking Technical Support Agent with exceptional customer service skills for our award-winning client in Newark. This is a full time, permanent role and will suit somebody has a flexible attitude to working, an understanding of technology and a superb telephone manner. THE BENEFITS With the position of French Speaking Technical Support Agent you will receive many benefits including: Birthday off 28 days of holiday increasing up to 5 more with each year of the service (Pro Rated) Holiday buy/sell scheme (up to 3 days Pro Rated) Sick pay - increasing with the length of service 2 paid volunteer day Employee Assistance Program Hybrid working/remote working after probation 1,000 annual salary increase upon successful completion of probation. THE ROLE As a French Speaking Technical Support Agent you will provide excellent levels of customer service and support, duties include: Offering technical support in both French and English Using CRM and other systems to log incidents Providing solutions to technical faults Escalating technical queries when required Monitor group mailboxes, ensuring all inbound queries receive a response Providing excellent levels of customer service and support THE CANDIDATE An ideal French Technical Support Agent will be driven to deliver excellent customer service and possess the ..... full job details .....