Job Description
MCS Group is delighted to be once again partnering with a growing, innovative SaaS organisation as they look to hire a Junior Support Developer to join their expanding team.This is an excellent opportunity for an early-career technologist to join a business going through an exciting period of growth and internal evolution, with strong leadership in place and clear progression pathways within the support function.The Role You will be acting as a key point of contact for customers and helping to ensure the smooth running of a suite of SaaS applications. This is a hands-on, problem-solving role where you will investigate issues, support clients, and work closely with internal teams to deliver high-quality outcomes.Day-to-day, you will be:Troubleshooting technical issues across software, systems, and integrationsWriting and running SQL queries to investigate and resolve problemsSupporting clients via phone and email, delivering a high standard of customer experienceDiagnosing data and connectivity issues and escalating where appropriateCollaborating with internal teams to resolve more complex technical challengesDocumenting solutions and contributing to knowledge sharing across the teamThis is a varied role suited to someone who enjoys both the technical and customer-facing aspects of software support.What You''ll NeedCommercial experience (placement year or post-grad experience ideal)Strong SQL skills (queries, debugging, data investigation)Basic Python knowledge (ability to ..... full job details .....