Job Description
Job Overview We are seeking a skilled L2 Network Engineer with strong expertise in Routing and Switching technologies to support, maintain and troubleshoot enterprise network infrastructure. The successful candidate will provide Level 2 operational support across LAN, WAN, wireless and Data Centre environments, ensuring network availability, performance and stability. The role involves incident resolution, network monitoring, configuration management, troubleshooting and supporting network changes in line with established ITIL processes. Key Responsibilities Provide Level 2 support for enterprise network infrastructure. Troubleshoot and resolve incidents relating to routing, switching, WAN, LAN and wireless connectivity. Monitor network health and performance using network management and monitoring tools. Perform network device configuration, software upgrades, patching and routine maintenance. Support network changes in accordance with ITIL Change Management processes. Investigate complex network issues, identify underlying causes and conduct Root Cause Analysis (RCA). Configure and troubleshoot VLANs, STP, EtherChannel, HSRP, VRRP and port security. Configure and troubleshoot routing protocols, including OSPF, BGP, EIGRP and static routing. Support WAN technologies, including MPLS, SD-WAN and VPN connectivity. Coordinate with vendors, telecom providers and cross-functional teams to resolve network issues. Maintain accurate network documentation, diagrams and operational ..... full job details .....