Service Team Leader

Are you an experienced Facilities Maintenance professional with a background in service administration, helpdesk operations or contract support? Are you confident leading a team, managing competing priorities and ensuring a busy service function runs smoothly? We are recruiting on behalf of our client, an established facilities maintenance business, who is looking for an organised and proactive Service Team Leader to oversee their busy helpdesk and service administration department. This is a key role within the business, providing day-to-day leadership and support to the contracts administration team, ensuring the effective coordination of planned and reactive maintenance services and maintaining high standards of client service. The Role Reporting to the Office Manager, you will take responsibility for the smooth running of the service administration function, ensuring workloads are managed effectively, priorities are communicated and operational requirements are met. Your responsibilities will include: Leading, supporting and guiding the Contracts Administration team with day-to-day queries and workloads. Overseeing helpdesk activity, ensuring planned and reactive maintenance requests are managed efficiently. Monitoring work in progress (WIP), invoicing requirements and departmental performance. Managing client CAFM and compliance systems, ensuring information is accurate and up to date. Coordinating engineer schedules, weekly work planners, holiday requests and ..... full job details .....