Senior Customer Service Administrator

Are you an experienced customer service professional looking to make a genuine impact by enabling customers to make the world healthier, cleaner, and safer? We are partnering with a large global manufacturer to find a talented Senior Customer Service Administrator. If you want to be the vital link connecting critical scientific solutions to worldwide customers; from supporting clinical trials to groundbreaking research, this is the perfect opportunity!Pay rate: 21.10 per hourHours: Mon - Tue: 8:30 -17:00, Fri 8:30-16:30 Location: Remote with some site visits to Hemmel HempsteadWhat you will be doing:Managing customer relationships and ensuring exceptional service delivery within a multifaceted environment.Processing orders and contracts, handling quotations, and managing complex tender and bid documentation.Working across teams to coordinate shipments and maintain high standards of documentation accuracy.Serving as a key liaison between customers, internal departments, and sales teams.Bringing a process improvement mindset to contribute to continuous improvement initiatives.What we are looking for:At least 2 years of administrative or customer service experience in a similar role.Strong proficiency in the Microsoft Office suite, including Word, Excel, Outlook, and PowerPoint.Experience with CRM platforms, specifically Salesforce, and ERP systems such as SAP and QAD.Excellent written and verbal communication skills, including fluency in English.Strong organizational, time ..... full job details .....