Job Description
Customer Service Advisor - West Norwood, London
£27,053 + Performance Bonus
Permanent | Full-Time | 5 Days out of 7
Are you passionate about delivering excellent customer service and helping people find the right solutions?
We are looking for a Customer Service Advisor to join a busy self-storage site in West Norwood. This is a varied role combining customer service, sales, administration, and day-to-day site operations.
Key Responsibilities
£27,053 + Performance Bonus
Permanent | Full-Time | 5 Days out of 7
Are you passionate about delivering excellent customer service and helping people find the right solutions?
We are looking for a Customer Service Advisor to join a busy self-storage site in West Norwood. This is a varied role combining customer service, sales, administration, and day-to-day site operations.
Key Responsibilities
- Providing excellent customer service in person, by phone, and via email
- Assisting customers in choosing the right storage solutions
- Driving sales and contributing towards site targets
- Managing customer accounts and administration
- Maintaining a clean, safe, and professional site environment
- Supporting daily operational tasks and site standards
- Undertaking key holder and lone-working responsibilities when required
- Experience in a customer-facing, retail, or sales role
- Strong communication and customer service skills
- Confident working towards targets
- IT literate with good administrative skills
- Organised, reliable, and able to work independently
- Flexible to work a rota of 5 days out of 7
- £27,053 basic salary
- Performance-related bonus
- Full training and ongoing development
- Career progression opportunities