Job Description
Chief Customer Officer
Executive Board | UK
Zachary Daniels is partnering exclusively with a much-loved Womenswear fashion brand on the appointment of a Chief Customer Officer.
The opportunity
Reporting to the CEO and sitting on the Executive Board, you will own the brand''s product, brand and customer strategy across every channel: retail, online, wholesale and international partners. It is a rare chance to lead both the creative and commercial sides of a brand, protecting what makes it special while driving sustainable growth in the UK and overseas.
What you''ll lead
- End-to-end product and category strategy, from trend and innovation through to range delivery and the product calendar
- Brand, marketing, content, PR and creative, including collaborations, partnerships and ambassador relationships
- Customer experience and trading strategy, balancing short-term performance with long-term brand health
- Full P&L accountability for sales, margin, full-price sell-through and marketing ROI
- A high-performing Product and Marketing organisation, with use of data, technology and AI to improve speed to market
What you''ll bring
- Executive-level leadership in UK and international fashion retail
- A track record of leading Product and Marketing functions to both commercial and creative success
- Experience driving transformation and leading teams through change
- Strong grounding in data-led digital marketing, PR, content and creative