Job Description
Account Manager Location: HuddersfieldSalary: CompetitiveJob Type: Full TimePurpose of the Role: The Account Manager is responsible for the overall success, performance and growth of a portfolio of parcel locker clients. Acting as the senior operational and commercial lead for assigned accounts, the Account Manager will ensure client satisfaction, delivery performance, contractual compliance, profitability and long-term relationship development.Supported by an administration and helpdesk function, the Account Manager will coordinate internal resources to ensure seamless delivery of deployment and project activities across the client portfolio.The role requires ownership of client performance from onboarding through to ongoing operational support, ensuring Brand Link consistently delivers against client expectations and strategic objectives.Key Responsibilities:Client Relationship Management Act as the primary senior point of contact for assigned parcel locker clients.Build and maintain strong client relationships at operational and strategic levels.Conduct regular service review meetings and business update meetings.Manage client expectations and ensure agreed service levels are achieved.Identify opportunities to strengthen client partnerships and increase account value.Lead contract review discussions and support contract renewals and extensions.Manage escalations and ensure timely resolution of client concerns. Account Ownership and Performance Take full ownership of the ..... full job details .....