Job Description
IT Helpdesk Analyst - 1st/2nd Line Support (Banking) NDKtech is recruiting a Helpdesk Analyst for our client, a well-established international bank with a branch in the City of London. You''ll provide efficient first line desktop support to users in London and in the bank''s European branches, and support day-to-day computer operations for both sites. You''ll join a small, close-knit IT team that reports to the IT Liaison andamp; Network Manager. The role has real variety: helpdesk, operations, hardware deployment, M365 admin and user training. Key Responsibilities- Give 1st line (into 2nd line) support for problems and queries about the bank''s systems and software, in London and Amsterdam- Support IT computer operations, including iSeries- Monitor the helpdesk queue to make sure calls meet SLAs: qualify requests, collect the right information, then resolve them or assign them to the right technical resource- Track all open calls and produce management reports on helpdesk performance- Build and deploy desktop PCs (physical and virtual) and peripherals- Help technical staff deploy, remove and troubleshoot IT systems- Train and support users on desktop software and IT systems- Do M365 administration for Outlook and Teams- Keep helpdesk records, system inventories and asset control up to date- Manage stock of IT hardware and consumables- Cover for other helpdesk team members and carry out general IT admin duties Essential Experience- 2-3 years'' hands-on IT helpdesk experience ..... full job details .....