Job Description
About the Company
A leading Build-to-Rent (BTR) operator providing high-quality rental homes within well-established residential communities. The developments offer beautifully designed apartments, modern amenities and thoughtfully maintained communal spaces, with a strong focus on resident experience, service and attention to detail.
The business is committed to delivering a high standard of living through quality homes, responsive maintenance and a welcoming environment where residents feel at home.
The Role: Maintenance Operative
We are seeking a proactive and customer-focused Maintenance Operative to join the on-site teams across two BTR developments in Kidbrooke and Hendon.
Reporting directly to the General Managers, you will be responsible for maintaining the buildings and apartments to a high standard, responding to maintenance requests and ensuring residents receive an excellent service.
Key Responsibilities:
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Supporting apartment handovers and ensuring properties are ready for new residents.
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Identifying, recording and reporting snags and defects.
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Carrying out general reactive maintenance, including basic plumbing, carpentry, minor electrical works and painting.
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Responding to resident maintenance requests and resolving issues efficiently.
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Completing preventative maintenance, including fire alarm testing, void flushing and routine inspections.
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Conducting regular building patrols and identifying any health and safety concerns.
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Managing apartment turnaround, ensuring vacant properties are ready for incoming residents.
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Maintaining communal areas and facilities to a high standard.
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Coordinating external contractors and monitoring the quality of completed works.
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Keeping accurate maintenance records and updating the Yardi system.
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Monitoring site stock and ensuring maintenance tools and equipment are kept in good condition.
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Supporting resident move-ins and move-outs where required.
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Escalating urgent maintenance issues and reporting any accidents or incidents.
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Providing a visible, helpful and approachable presence for residents.