Job Description
Senior IT andamp; Unified Communications Engineer Location: Bath/Work From Home (Hybrid) Job Type: Permanent Industry: Telecoms About the Role Are you an experienced Senior IT andamp; Unified Communications Engineer looking for your next opportunity? Technical Resources is partnering with a well-established and fast-growing unified communications and collaboration solutions provider, serving business customers across the UK with a global reach, to hire a Senior IT andamp; Unified Communications Engineer. In this role, you will take full technical ownership of complex support incidents and customer-facing projects, delivering second and third-line engineering across IT infrastructure, business telephony, and UC platforms. This is an ideal opportunity to join an established organisation with a strong reputation for delivering high-quality unified communications and collaboration solutions across UK projects. Key Responsibilities Second andamp; Third-Line Technical Support: Take end-to-end ownership of complex incidents for business customers, diagnosing faults and driving resolution while managing expectations and communicating progress clearly against agreed SLAs. UC andamp; IT Platform Engineering: Install, configure, maintain and troubleshoot Microsoft 365, Windows environments, Microsoft Teams Phone, Teams Rooms, Zoom, 8x8, GoTo Connect, 3CX and related unified communications platforms independently. Onsite Project Delivery: Lead technical delivery of customer site ..... full job details .....