Customer Operations Manager

Customer Operations Manager £40,000 - £45,000 Full Time Permanent The Opportunity Our client - a leading organisation within the municipal and commercial engineering sector - is seeking a Customer Operations Manager to join their growing team. This is a highly visible position acting as the operational bridge between customers, commercial teams and internal departments, ensuring projects move smoothly from quotation and order through to delivery and handover. You''ll play a key role in maintaining customer confidence, coordinating multiple stakeholders and providing clear visibility of project progress, delivery schedules and potential risks along the way. This is an excellent opportunity for an organised, commercially aware professional who enjoys building strong customer relationships and keeping complex projects on track. Key Responsibilities Act as the primary operational point of contact for customers throughout the order and delivery lifecycle. Coordinate activity between customers, Sales, Tenders, Engineering, Production, Supply Chain and Delivery teams. Maintain visibility of customer requirements, project milestones, delivery schedules and order progress. Provide regular updates to customers and internal stakeholders on progress, risks and key actions. Review customer commitments and challenge potential issues before they become delivery problems. Support the successful transition from tender and quotation stage through mobilisation, build and final delivery. ..... full job details .....