Job Description
PSR Solutions are working with a market leading client within the Civil Engineering Sector to recruit a Third Party Liaison Manager to Join their team on a permanent basis.
Third Party Liaison Manager Roles and Responsibilities
- Support the project teams to map out interested parties and key stakeholders at the project outset, developing and implementing appropriate engagement and management strategies.
- Manage and coordinate all project-specific highway noticing and STATS plan requests, liaising with project teams to understand requirements and ensure timely delivery.
- Establish and maintain a good working relationship with our clients to define and support the development of a customer strategy
- To apply customer management processes by listening to the voice of the customer during the planning and delivery stages of the project
- Develop and manage a project-specific 3rd Party Customer and Stakeholder Management plans and regular updates provided throughout the life cycle of projects
- Create and develop an annual Regional Social Value and Sustainability project-specific plan
- On a project-by-project basis, identify and help deliver Social Value and Sustainability targets
- Support Clients with their customer engagement targets and promote, develop & implement key messages in local communities
- Take a proactive approach in promoting civil engineering as a career choice to schools and colleges by attending STEM events
- Engagement with the local community by visiting the areas to identify issues with services, access, vulnerable people, landlords/owners, and stakeholders
- Liaise with the local community regarding project plans to keep residents and members of the public up to date with project developments and measure project plan performance. Help manage, attend and support Public Consultation sessions
- Share knowledge and provide training, when applicable, with the site team regarding good public relations and support sustainability
- Help arrange events for both internal and external meetings/socials
Third Party Liaison Manager Requirements
- Previous experience working within a Customer/Community-focused position
- Experience of delivering service improvements, research insight and analytics
- Ability to confidently present analytical data and insights both visually and verbally
- Strong interpersonal, organisational, communication and time management skills
- Ability to show empathy and understanding of customer needs
- In-depth experience working with all Microsoft packages
- Driving licence
- Good social media skills with the ability to develop engaging and timely updates on project development across varied Social Media platforms would be desirable
Third Party Liaison Manager Benefits
- Salary - Circa -45,000 DOE
- 40 hours per week
- Based in Manchester with some travel required
- 25 days annual leave in addition to 8 public bank holidays and loyalty days
- Company pension scheme
- Life Assurance and Private Medical
If you are interested in this Third Party Liaison Manager role, please apply or contact Jack Brown at PSR Solutions