Job Description
A leading digital consultancy is seeking an experienced Lead Service Designer to support a major UK government transformation programme. This role offers the opportunity to shape complex public services, working across policy, operations, technology, and user needs to design better outcomes for citizens and internal users.The RoleAs a Lead Service Designer, you will play a key role in understanding how services operate today and defining how they should evolve in the future. Working within multidisciplinary teams, you will map complex service ecosystems, uncover opportunities for improvement, and create evidence-based service designs that support strategic decision-making.You''ll engage regularly with senior stakeholders, facilitate workshops, challenge assumptions constructively, and help organisations move towards more user-centred and effective services.Key ResponsibilitiesLead service design activity across large-scale public sector programmes.Map and analyse end-to-end services, including people, processes, policy, technology, and operational considerations.Create service blueprints, service maps, customer journeys, ecosystem maps, and future-state visions.Identify service challenges, risks, dependencies, and improvement opportunities.Translate research insights and stakeholder feedback into actionable recommendations.Facilitate workshops, stakeholder interviews, co-design sessions, and service reviews.Support the development of service strategies, transformation ..... full job details .....