Resident Liaison Officer

Job TitleResident Liaison OfficerIR35 Status (Inside/Outside attach SDS)PAYEExpected Start Date ASAPAnticipated duration or End Date6 months - Possibility to be made permanent Hours of work (Please specify)37 hoursShift Patterns (Please give details)Monday-FridayFlexible Working (Home/Hybrid/Office)Onsite / HybridOffice Location (If hybrid/Office Based)CoventryFrequency of days in the office 5 days a weekAny Specific Days in the office To be confirmedAny additional travel required Travel to sitesOverview of the role - Team / Projects / Key challenges The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs) and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations.This is a full RLO role, covering resident engagement, customer service, site coordination, stakeholder management, issue resolution and reporting. The successful candidate will be responsible for ensuring residents are kept informed, supported and comfortable throughout the works.A key focus of the role will be supporting vulnerable residents and customers who may have disabilities, accessibility requirements or additional support needs. The ability to adapt communication styles, understand individual circumstances and deal with sensitive situations professionally will therefore be essential. Key ResponsibilitiesAct as the main point of contact for residents throughout the project ..... full job details .....