Job Description
Job Title: Collections SpecialistLocation: RotherhamSalary: 26,000 to 32,000 depending on experienceHours: Monday to Friday 9 am to 5.30 pm (one day a week, working 9.3am to 6 pm, arranged on a rota basis within the team) Benefits: Great cultureScottish Widows Pension SchemeWestfield Health Cover - optional contributionPAM assist - Occupational Health and Employee Assistance programme22 days holiday plus bank holidaysAttendance BonusMonthly incentive scheme along with regular outings, breakfasts and lunchesAbout the position of Collections Specialist:We have a great opportunity for an experienced Collector with an established lender. The position requires experience in assisting vulnerable customers with empathy, getting to the root of the arrears and assessing the best solution to manage the arrears. Working in a small and friendly team, the ideal candidate will experienced in secured lending collections/arrears.Responsibilities for the role of Collections Specialist:To contact customers who have missed repayments either by telephone, e-mail or letter, identify reasons why payments have been missed and discuss and negotiate a repayment plan.Discuss income and expenditure with customers as part of an ongoing payment plan.Monitor existing arrangements with customers to ensure agreements are being maintained and reviewed regularly.Build strong relationships with customers, be able to identify and deal with vulnerability and gain an understanding of their current circumstances. ..... full job details .....