Job Description
Performance Analyst (SFIA Level 5)Client: Capgemini/HMRC Contract: 6-Month Rolling Statement of Work Clearance: Active SC Clearance Required Location: Hybrid/UK-BasedRate: £525 per day inside IR35OverviewWe are seeking an experienced Performance Analyst (SFIA Level 5) to support a major digital service within Capgemini''s HMRC portfolio.This role will focus on leveraging data to understand service performance, identify trends and emerging issues, and provide actionable insights that support operational, technical, and delivery decision-making. Working within a large-scale digital environment, you will play a key role in ensuring service performance is measured effectively and reported accurately.At SFIA Level 5, you will be expected to operate with a high degree of autonomy, take ownership of performance analysis activities, and engage confidently with stakeholders across delivery, technical, product, and leadership teams.Key ResponsibilitiesPerformance AnalysisLead performance analysis activities across a large-scale digital service.Define, implement, and maintain meaningful performance measures, metrics, and KPIs.Monitor service performance and identify trends, risks, anomalies, and opportunities for improvement.Conduct detailed analysis of operational, service, and transactional data to support decision-making.Data Analysis andamp; ReportingUse SQL to interrogate, extract, and analyse data from multiple sources.Develop and maintain dashboards, reports, and management ..... full job details .....