Job Description
Interim Supporter Experience / Customer service Support Role Overview The Talent Set are delighted to partner with our client on a fantastic Interim Supporter Experience role. This on-site position will help enhance supporter engagement across a health-focused charity, ensuring positive interactions, thoughtful communications and reliable service throughout the supporter journey. Key Responsibilities Manage day-to-day supporter enquiries across appropriate channels. Provide timely, accurate and empathetic responses. Maintain clear records and ensure supporter information is handled appropriately. Identify opportunities to improve supporter communications and service processes. Work collaboratively with colleagues to resolve queries and deliver consistent experiences. Prepare updates and insights on supporter feedback, trends and recurring issues. Person Specification Experience in supporter services, customer experience, customer care or a related role. Clear, considerate written and verbal communication skills. Ability to organise varied workloads and meet deadlines. Sound judgement when handling sensitive enquiries or personal information. Comfortable using databases, communication tools and standard office software. A practical, solutions-focused approach to resolving queries. Nice to have: experience within a charity, healthcare or membership environment. Nice to have: experience supporting service improvements or analysing feedback. Available to work on-site for the ..... full job details .....