Job Description
User Researcher - GOV.UK Digital ServicesInside IR35: £425-£450 per dayHybrid - 2-3 days per week in LondonImmediate start - until the end of March 2027 initiallyWe are looking for an experienced User Researcher to support a major GOV.UK programme improving how businesses access government information, support and digital services. The programme aims to create a simpler, more joined-up and personalised experience, reducing fragmentation across existing services. You will conduct extensive research with business users and ensure evidence directly informs the design and phased delivery of future products and services.Role responsibilitiesPlan and deliver user research across an evolving government digital programme.Conduct research with businesses of different sizes, sectors and levels of digital confidence.Explore how users find and access guidance, transactions, funding and wider government support.Apply qualitative, contextual and evaluative research methods throughout the service life cycle.Analyse findings and translate evidence into clear user needs and actionable recommendations.Work with product managers, designers, content specialists and developers to shape service decisions.Communicate findings confidently to multidisciplinary teams and senior stakeholders.Ensure research is inclusive, ethical and accessible to participants with varied needs.Key experience and requirementsStrong hands-on User Research experience within UK government digital services.Detailed ..... full job details .....