Patient Liaison Coordinator

6 month contract Hours: 37.5hr per week (available shifts 8am - 4pm, 9am - 5pm, 10am - 6pm) Every other Saturday will be require cover. Pay: 25,935 Our client is looking for people to join their Patient Service team. You''ll need excellent customer service skills, proven data entry experience, and provide compassionate telephone support with a calm, patient manner. A basic DBS check will be required for this role. Key responsibilitiesHandle inbound and outbound calls, delivering excellent customer serviceManage patient enquiriesComplete accurate data entry and keep patient records up to dateProduce written follow-ups (e.g., letters) where patients can''t be reached by phoneWork to deadlines and service targets, escalating issues appropriatelyMaintain confidentiality and handle sensitive information in line with data protection Essential experience/skillsExcellent customer service skills and professional telephone mannerCalm, patient and empathetic approach when speaking with patients, including vulnerable individualsStrong data entry experience (accurate, with high attention to detail)Confident using IT systems (CRM/database/admin systems)Organised, reliable and able to manage a busy workload DesirablePrevious contact centre experienceExperience in healthcare, patient services or clinical administration Benefits 25 days annual leave plus bank holidaysCompany bonus scheme - on permanent contractsOutstanding training and development programmesUp to 1200 refer a friend ..... full job details .....