Service Desk Analyst 1st Line

Your new company This is a great opportunity for an experienced IT support professional to join a busy, customer-focused environment and provide high-quality technical support across the council. You''ll deliver both 1st and 2nd line support, resolve technical incidents and service requests, and help ensure colleagues have the technology they need to deliver vital services to local communities.Your new role As a Service Desk Analyst, you''ll be a key point of contact for a wide range of ICT issues, taking ownership of incidents and service requests and seeing them through to resolution wherever possible.Working across a varied technology environment, you''ll support Microsoft 365, Exchange Online, Active Directory, Azure AD, end-user devices, mobile technology and business-critical applications.Alongside day-to-day support, you''ll have the opportunity to contribute to ICT projects and service improvements as the council continues to modernise and develop its technology services.Key ResponsibilitiesProvide 1st and 2nd line technical support to users across the organisation.Investigate and resolve incidents and service requests through the Service Desk system.Support Microsoft 365, Exchange Online, Active Directory and Azure AD environments.Create and manage user accounts, distribution lists and security groups.Diagnose and resolve desktop, laptop, printer and mobile device issues.Deploy and configure hardware and software solutions.Maintain accurate technical documentation ..... full job details .....