Job Description
Senior Knowledge Systems AnalystA fantastic opportunity has arisen for a Senior Knowledge Systems Analyst to join our London based law firm on an initial 12 Month Fixed Term Contract.Responsibilities and Duties:* Oversee day-to-day support and service stability for the firm''s global knowledge and experience platform Insight+, working with IT and internal and external technical teams. * Coordinate system changes and improvements in line with agreed change process. * Oversee the quality, consistency and life cycle of content held in Insight+. * Support effective submission, curation and review processes with Knowledge Lawyers and contributors. * Maintain and develop reporting and analytics on platform usage, adoption, search activity, content submissions, and the performance and coverage of AI integrations.* Use insight from reporting to perform data quality checks and metadata gaps.* Act as the main point of contact between Library and Knowledge Services team, IT and wider stakeholders on technical aspects of Insight+. * Act as the technical knowledge liaison with IT, Information Security, Risk, Data and product owners on the integration of trusted knowledge content into AI-enabled solutions.* Identify and prioritise opportunities to improve the platform and user experience. Knowledge, Sills and Experience:* Proven experience supporting knowledge or content management systems, enterprise search or document management systems, ideally within a professional services, law firm ..... full job details .....