Service Planning Administrator

Join a friendly and supportive team where you''ll coordinate engineer schedules, manage customer enquiries and help keep daily service operations running smoothly. This is a varied, fast-paced role offering genuine development opportunities, exposure to different areas of the business and the chance to play a key part in delivering an excellent customer experience.Client DetailsOur client is a well-established international organisation with a strong reputation for delivering high-quality products and services across a diverse customer base. With a collaborative culture and a focus on continuous improvement, they provide employees with long-term career opportunities, ongoing development and the chance to make a real impact within a supportive team environment.DescriptionAs a Service Planning Administrator, you will be responsible for supporting the day-to-day coordination of service operations while delivering excellent customer service. Scheduling and organising engineer workloads and diariesAllocating service jobs geographically to maximise efficiencyActing as a key point of contact for customers and field-based engineersManaging customer enquiries via telephone and emailPrioritising workloads to ensure service levels are maintainedUpdating and maintaining accurate records within internal systemsSupporting the wider service team with administrative activitiesAssisting with reporting and operational administration as requiredBuilding strong relationships with customers and ..... full job details .....