Job Description
Position: Lead Service CoordinatorLocation: Office-based - Kew GardensSalary: up to 40,000, depending on experience Our client is a major service provider in London with over 50 years of success and continued growth. They''re seeking a Lead Service Coordinator to take contract ownership and work closely with the operations manager and service manager.The Lead Service Coordinator will join their ever-expanding Technical Services Division. This division operates across London, managing a range of blue-chip portfolios. The work carried out is a mixture of planned maintenance and repair works as well as reactive works from our call-out service.As the Lead Service Coordinator, you will be working out of the company''s office at Kew Gardens Monday to Friday.Schedule all works across the contractAnswer inbound calls from clientsRaise and schedule jobsProvide updates on workArrange engineers and Subcontractors to attend worksCompile reports for ongoing works, clients, and senior managementManage SLA and KPIs, RAMsRaise purchase orders and invoices Managing material ordersLead Service Coordinator Job Requirements Experience in the HVAC and FM industryOffice-based in Kew GardensPrevious role held as Service coordinator/Helpdesk or similarHighly adept at handling inbound calls for customer queries and service requestsHighly proficient in CAFM systems, MICROSOFT Word, Excel, PowerPoint, OutlookAdministration responsibilities including filing, preparing documents, receipting, keeping and ..... full job details .....