Job Description
Vacancy Specification We have an exciting opportunity to join our Customer Services Department as a Senior Customer Services Advisor. Reporting to the Customer Service Assistant Manager, the Senior Advisor will take ownership of serious and escalated customer complaints, using sound judgement, knowledge and initiative to deliver fair, accurate and timely outcomes. The role will also provide practical support to Customer Service Advisors and work with internal teams, suppliers, warranty providers and external services to resolve customer issues and identify opportunities for improvement. If you''re a hardworking individual that''s ready to kick-start your career with an award-winning employer, apply to join today!Your New Role Investigate and resolve complex, serious and escalated complaints in line with departmental procedures and agreed authority levels. Adapt communication to the individual customer while maintaining a professional and consistent Aldi tone. Take ownership of cases through to resolution, ensuring actions, decisions and customer records are clear, accurate and complete. Identify and escalate complaint trends, recurring issues and potential customer, operational, commercial or reputational risks. Provide guidance and practical support to Customer Service Advisors on complex cases, processes and escalation routes. Maintain effective working relationships with internal stakeholders, suppliers, warranty providers and external services. Contribute to ..... full job details .....
