Repair Supervisor and Customer support admin

Job Title: Repair Supervisor and Customer Support Administrator Location: Chelsea, London Type: Full-time, Permanent Salary: 35,000 - 40,000 (dependent on experience)About the Organisation: Our client is an innovative international manufacturer of high-quality wireless headset communication systems, serving the retail, quick-service, and healthcare sectors. With an expanding customer base across the UK, EU, and beyond, the organisation is committed to excellence in both product quality and customer service. As they continue to grow, they are looking for a dedicated professional to join their dynamic team.The Role: This is an engaging, hands-on role that combines the responsibilities of supervising a repair operation while providing exceptional customer support. Key aspects of the role include:Repair Supervision (40-50% of the time):- Lead and plan the weekly repair schedule for a team of four repair technicians. - Assess training needs and arrange necessary training for the team. - Develop and distribute new processes and supporting documents across service and repair teams. - Prepare comprehensive repair reports to identify trends and suggest improvements. - Collaborate monthly with the US team to maintain consistent standards across operations. Customer Support (50-60% of the time):- Serve as the first point of contact for customers via phone and email, managing service requests from initial query to resolution. - Coordinate warranty and repair cases, ensuring smooth ..... full job details .....