Learning and Developments and Quality Assurance Manager

Learning and Development and Quality Assurance Manager Luxury Hospitality Premium Residential and Commercial Property Multi-Site Portfolio Location: London and Multi-Site Travel Job Type: Full-Time, Permanent Recruitment Partner: Hyperion Partners The Opportunity Hyperion Partners is delighted to be partnering with an established and highly regarded property services organisation to recruit an experienced Learning and Development and Quality Assurance Manager. This is an exciting opportunity for a passionate luxury hospitality professional to shape and elevate Front of House and Concierge service standards across a prestigious portfolio of premium residential and commercial properties. Our client is seeking an individual with a strong background in five-star luxury hospitality, who can bring world-class service principles into the property management environment. The successful candidate will take ownership of developing a dedicated Front of House Service Academy, creating engaging learning programmes, implementing quality assurance frameworks and driving a culture of service excellence across multiple locations. Key Responsibilities Learning and Development Strategy: Establish, develop and manage a dedicated Front of House Service Academy, creating structured training programmes and professional development pathways. Training Design and Delivery: Design and deliver engaging training covering five-star hospitality standards, luxury concierge services, customer experience, ..... full job details .....