Job Description
Role Profile To deliver and collect parts efficiently - maximising accuracy and minimising damage. Develop and maintain outstanding relationships with customers. Leverage these relationships to sell additional products and meet van sales targets. Key Responsibilities Deliveries Check orders to be delivered with the invoice - deal with any anomalies and advise the Warehouse team Ensure all parts on the invoice are loaded efficiently and effectively onto the delivery van Complete the van sales delivery logs and whiteboard fully and accurately Gain authorised signatures and printed names from customers for all parts delivered Ensure that receipts or payments are received for all parts delivered Work with other TPS colleagues to facilitate the efficient delivery of parts Drive in a safe and courteous manner within the law, at all times ensuring that the Driver Behaviour guidelines are followed Return cash credits to customers in line with current process found in the Operations Manual Customer Have a full understanding of the TPS Brand Values and USP to professionally represent the TPS Brand Provide the highest levels of customer service by providing a knowledgeable, courteous, responsive and efficient van delivery service Work with all departments to provide a consistent excellent customer service experience As the face of TPS maintain a professional and smart appearance at all times (including your delivery vehicle) Always act in a courteous and professional manner Report ..... full job details .....