Job Description
Mercedes-Benz of Bristol is seeking an experienced and motivated Workshop Controller to join our high-performing Aftersales team due to an internal promotion. This is an excellent opportunity for a proven Workshop Controller or an experienced Workshop Manager looking for a new challenge within one of the world''s most prestigious automotive brands. Working at the heart of our busy workshop operation, you will play a critical role in maximising productivity, ensuring exceptional customer service, and supporting our technicians to deliver outstanding results every day. Key Responsibilities Control and manage daily workshop loading to maximise efficiency and productivity. Allocate work effectively to technicians based on skill set and availability. Monitor work in progress and ensure repairs are completed within agreed timescales. Support Service Advisors and Technicians to deliver a seamless customer journey. Drive workshop performance against key operational and financial targets. Ensure all health and safety standards and manufacturer processes are followed. Manage technician productivity and utilisation to achieve workshop objectives. Maintain excellent communication across all departments. About You To be successful in this role, you will have: Previous experience as a Workshop Controller, Workshop Manager, or in a similar automotive leadership position. Strong organisational and planning skills. The ability to work effectively under pressure in a fast-paced environment. ..... full job details .....