Job Description
At Evlo, we''re committed to helping customers navigate financial challenges with fairness, empathy, and respect. As an award-winning consumer finance lender and five-time winner of the Moneyfacts Best Non-Mainstream Lender Award, we''re growing our Financial Support team and have multiple Senior Financial Support Advisor opportunities available across the Scotland region.Whether you''re an experienced Collections Advisor, Financial Support Specialist, or Recoveries professional, this is an opportunity to join a business where you can genuinely make a difference while developing your career within a supportive and successful organisation.Based within our Scotland operation, you''ll become part of a team dedicated to delivering outstanding customer outcomes whilst helping customers regain control of their finances through sustainable and tailored solutions.The OpportunityAs a Senior Financial Support Advisor, you''ll work directly with customers experiencing financial difficulties, helping them find practical and affordable repayment solutions while ensuring fair customer outcomes and regulatory compliance.This is a hybrid role, combining home and office working, operating on a rotating shift pattern Monday to Saturday.You''ll engage with customers through telephone, email, SMS and written correspondence, taking the time to understand their circumstances and provide the most appropriate support for their individual needs.What You''ll Be DoingSupporting customers experiencing ..... full job details .....