Client Relationship Executive

Overview of the Role: To support the business with day-to-day administration duties, in line with set deadlines and standard operating procedures. Supporting the key objective of the business to maintain excellent standards of customer service and risk management. Key Responsibilities: Ensure good relations and communications with all clients as well as members of the team, to include developing a strong relationship/knowledge with your portfolio of clients, understanding their business sector and debtor type. Efficient and effective Sales Ledger management, prioritising high risk debtors/clients. Process client payments accurately and in line with procedures and deadlines set. Accurately and promptly allocate customer receipts, with ongoing monitoring of on account cash levels. Contacting debtors to provide information regarding outstanding balances, obtaining appropriate verification of balances, chasing for payment dates, ensuring correct bank details, appropriate and timely follow up and diary notes. Sending and management of debtor statements and new customer letters. Aiding the Relationship Manager by providing full and detailed outline of collectable/non-collectable debts, through thorough paperwork review and analysis of ageing/aged debt. Effective chasing and completion of Client Month End Reconciliations, reviewing all associated documentation (Bank statements, Creditors, Debtors). Escalating matters of risk concern and/or positive opportunities to the ..... full job details .....