Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Temporary
Location: Dundee City centre
Hourly Rate: From -14.40
Contract Length: 6 months
Working Pattern: Full Time (Mon-Fri 9 am - 5 pm)

Start Date: Feb 2027

We''re passionate about making a difference to our customers lives and we need people who share the same vision.

As an Embark Customer Service Advisor, you''ll be responsible for:

• Completing inbound administration requests in a timely manner from both direct customers and Independent Financial Advisers.
• Assisting customers with their accounts, updating/changing personal details, answering any queries and actioning Transfers into our business.
• Always striving to provide a solution for each customer.

Our advisers need to build an instant rapport and be comfortable having a range of meaningful interactions ensuring a positive outcome, whilst delivering a memorable customer experience through every touch point.

In order to build strong relationships every day, we need to adapt to our customers'' needs and communicate in a way that works for them. As a trusted adviser you''ll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of retirement.

Why Lloyds Banking Group?

Join us and, as well as making a difference to customers, you''ll enjoy a fulfilling career where you''re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you''ll find them all here.

What you''ll need:

• Excellent verbal, written and interpersonal communication skills.
• Outstanding customer service skills and dedication to providing exceptional customer care.
• Must be self-motivator and self-starter.
• Focus on quality and customer service.
• Exceptional listening and analytical skills
• Experience of working in a financial services or pensions is an advantage, but not required as full training will be given.

Benefits

• Work from home 3 days per week
• Prime location in Dundee
• Close to public transport links
• First class support and training for all colleagues
• Opportunity for growth within the company
• Weekly Pay
• Online payslips
• Dedicated aftercare team
• Annual leave allowance of 31 days per year
• Employee Assistance Programme
• Access to Able Futures
• Eyecare vouchers
• Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more
• Smart Spending App
• Workplace Pension scheme

This role presents a fantastic chance for those looking to advance their careers in a supportive and engaging environment. With a commitment to professional development and a focus on employee well-being, our client is dedicated to fostering a productive workplace.

If you are detail-oriented, IT-savvy, and eager to contribute to a thriving financial institution, this could be the perfect opportunity for you. Apply now and take the first step towards a rewarding career!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.