Job Description
As a Customer Experience Consultant needed in Derby, you will handle customer queries and help keep day-to-day service activity running smoothly within Transport and Distribution. You will use your TMS experience to give clear updates, resolve issues and support a reliable customer journey.Client DetailsThe organisation operates in the Transport and Distribution industry in Derby.DescriptionManage customer queries across agreed communication channels, providing clear and timely responses.Use TMS experience to review transport information and provide accurate customer updates.Track customer requests through to resolution, keeping records clear and up to date.Work with relevant internal contacts to resolve service issues and reduce delays for customers.Provide customers with practical information on transport movements, bookings and delivery status.Identify recurring customer concerns and share relevant information to improve the service provided.Maintain accurate customer and transport data within the TMS to support reliable communication.Help deliver a consistent customer experience across Transport and Distribution services.ProfileA successful ''Customer Experience Consultant'' should have:Experience using a transport management system, TMS.Experience handling customer queries and providing clear updates.Ability to review transport information accurately and maintain up-to-date records.Confidence managing customer requests through to a clear resolution.Ability to ..... full job details .....
