Job Description
Aatom Recruitment is looking for-Information Request Officer-on behalf of a Local Authority.
Job Title:-Information Request Officer
Contract Duration: 4 Months
Hours Per Week: 37
Main Responsibilities & Duties
- The Information Request Team is part of the Information Governance Team which has a flexible structure to meet the needs of the organisation. The post holder is expected to work across a range of duties as part of the Information Request Team, as required by the Team Leader or Service Manager, and other members of the team.
- Using iCasework (software), the Information Request Officer manages, responds and processes requests within statutory guidelines and within set timescales.
- Assesses the request against guidance to make sure the request is clear, liaising with customers to clarify information if required and ensures a good quality response.
- Evidences and appropriately articulates the public interest and prejudice test when required by legislation to support the use of qualified exemptions.
- Ensures charges are levied to the Information Requester, if appropriate.
- Identifies any probable vexatious or repeated requests and reports this to the Team Leader.
- Works with the service department to ensure that they locate all paper and electronic records held that relates to particular requests.
- Develops and maintains the disclosure log on the website
Work Experience Knowledge & Skills
Essential
- Experience of following processes and assessing material for appropriate disclosure
- Working with confidential cases and documents, respecting the need for confidentiality at all times
- Dealing professionally with customers and building good working relationships with officers and managers
- Analysing, organising and presenting information to a high standard
- Knowledge of data protection
- Ability to interpret and apply legislation where necessary
- Ability to prepare files, sometimes of a complex nature, involving highly sensitive and confidential information.
- Must have a good range of IT skills and ability to use the Microsoft package and ability to learn new software such as Adobe PDF
- Excellent attention to detail and ability to work with a high level of accuracy
- Ability to organise own work, and multiple tasks at once
- Ability to speak fluent English as stated in Part 7 of the Immigration Act (2016)
Desirable
- Knowledge/experience of processing subject access requests
- Experience of Directorate- wide or corporate working.
- Experience working in the social care field
- Appropriate experience in a local authority.
- Knowledge of Data Protection rights, and how these apply in a local authority setting.
Qualifications
Essential
- English and Maths GCSE C/Level 4 or equivalent or
Desirable
- Professional qualifications in Data Protection
- NVQ level three or equivalent